Cancelation and Refund Policy

Effective Date: 19th September 2023

1. Introduction

This Cancellation and Refund Policy outlines the terms and conditions governing the cancellation of subscriptions and the eligibility for refunds for users of Fexr API services. Please read this policy carefully before subscribing to our services. By using the Fexr API and its related services, you agree to comply with this policy.

2. Subscription Cancellation

2.1. Monthly Subscription Plans: Users subscribed to monthly plans may cancel their subscription at any time, and the cancellation will be effective at the end of the current billing cycle. No additional charges will be incurred after the cancellation date.

2.2. Annual Subscription Plans: Users subscribed to annual plans may cancel their subscription within 30 days of the subscription start date and receive a full refund. After 30 days, cancellations will be effective at the end of the current billing cycle. No refunds will be provided for annual subscriptions canceled after the initial 30-day period.

3. Refund Eligibility

3.1. Monthly Subscriptions: Fexr API users with monthly subscription plans are not eligible for refunds after the monthly billing cycle has begun. The cancellation will prevent future charges, but no refunds will be issued for the current billing month.

3.2. Annual Subscriptions: Users who cancel their annual subscription within the initial 30-day period are eligible for a full refund. After the initial 30 days, no refunds will be provided for annual subscriptions. Users are responsible for the full annual subscription fee.

4. Refund Process

4.1. Monthly Subscriptions: Refunds do not apply to monthly subscriptions. Users can cancel their monthly subscription at any time, and no further charges will be incurred after the cancellation date.

4.2. Annual Subscriptions: Users seeking a refund for an annual subscription must submit a refund request to our support team at [support email]. The request must be made within the initial 30-day period. Refund requests should include the user's account details and a brief explanation for the cancellation.

4.3. Refund Approval: Refunds for annual subscriptions will be reviewed and approved by the Fexr support team. Once approved, refunds will be processed within 15 business days to the original payment method.

5. Contact Information

If you have any questions or concerns regarding this Cancellation and Refund Policy or need assistance with your subscription cancellation, please contact our support team at [support email].

6. Modifications to this Policy

Fexr reserves the right to modify or amend this Cancellation and Refund Policy at any time. Users will be notified of any changes via email or through the Fexr API platform. It is the user's responsibility to review this policy periodically for updates.

By using Fexr API services, you acknowledge and agree to this Cancellation and Refund Policy as well as any future revisions or modifications.

Last Updated: 19th September 2023

Please note that this policy is a sample and should be customized to meet the specific terms and conditions of your service. It's important to ensure that your policy complies with applicable laws and regulations in your jurisdiction.